RETURN & EXCHANGE POLICY
shipping and postage. refunds
Thanks for shopping at Gower Stone Art. If you are not entirely satisfied with your purchase, we're here to help.
Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You need to have the receipt or proof of purchase.
all orders under 2kg are shipped via royal mail, all orders above 2kg are shipped by parcel courier, we will inform you of date and time of dispatch. All items marked as "in stock" will be shipped in 3 working days, special orders will be dispatched when completed.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 28 days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For additional information in this section, Contact Us If you have any questions.