Thank you for shopping with Gower Stone Art, we hope you are delighted with your purchace and it lasts a lifetime.. If for any reason it does not, we want to know about it, we will do our best to rectify any problems.
Firstly, Photograph any breakages, damages or errors and send the photographs to us via our contact page. whilst we cannot guarantee that the photograph will be enable a refund, replacement or exchange it will certainly give us an idea of any problems.
Secondly please keep original packaging as in the case of breakages, or errors you will need this to return the item.
Thirdly once we have agreed either refund, replacement, we will sent you a return postage slip to attach to your parcel. (we can only refund, replace or exchange once we have the original item returned).
Fourthly we will contact you within 1 day of recieving item back with a decision on refund, replace, exchange.
we will post exchange within 1 day ( stock item) 4 days special order (eg; sign, number)
There are exeptions. in the case of special order 1 off pieces. there is a no refund no return policy, as they are made to order and every effort will be made to clarify with you before we make it, that you are happy with the design, wording colour etc. we cannont accept change of mind as a reason in this instance. we hope that you will understand.
If you have any questions, please do not hesitate to contact us on our Contact page
PRIVACY & SAFETY
Cookies Policy Last updated: 1st March 2018
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